Being able to get in touch with your shared web hosting company any time you have any type of questions or experience any problems is really important and how quickly they'll answer back and take action is crucial, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support options are usually a quick way to distinguish genuine providers from resellers. The second in most cases answer just to e-mail messages or support tickets and you'll need to wait for a whole day or maybe more in order to get a reply. In case the problem involves a few responses, you will end up losing days in order to have a problem resolved. Using a genuine and reputable website hosting provider, you'll be able to contact the support at any moment and receive an instant response no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 customer, billing and tech support for our Linux shared web hosting. Even if you aren't our customer yet and you have questions, we will help you promptly and provide you with the necessary info, in order to give you the choice to make the very best decision when you buy a new website hosting account. We're available at any time, including weekends and holidays, and we provide multiple options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have multiple telephone numbers all over the world, so you'll be able to call the one that is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for days to get assistance for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 tech support services even on public holidays. All your web sites will be available constantly and so will we. With many different connection options, you are able to pick the most convenient way to get in touch with us and learn more about our services in case you don't have an account yet, or get support if you're already among our customers. You can phone us, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour reply time warranty, although it hardly ever takes more than 20 mins to receive assistance whatever the nature of the trouble. Using our customer and tech support services, we'll be there for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or fordifferent issues and / or questions with regard to the pre-installed software the server comes with. If you have not purchased your virtual private server plan yet, you are able to find out more information about our solutions by giving us a phone call or by using our live chat service. For more tech problems, you can send an email message or open a trouble ticket through your billing Control Panel and you will receive support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The actual response time normally does not extend past half an hour. In case you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our administrators can help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we supply come with 24/7 support via different means of communication and with a one-hour max answer time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you are able to call one of the local numbers we have around the world or you can use our live chat support and consult with a live representative. For solely technical problems which require some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail, since these channels are more appropriate to monitor a given matter. The response time for them rarely surpasses 30 mins, so that you can forget all about having to wait for a whole day in order to get help. The support service is available for any kind of server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you can consider ordering the Managed Services upgrade that we supply for all the packages.