If you have ordered a hosting plan and you have some enquiries concerning a specific feature/function, or in case you’ve come across a certain difficulty and you require support, you should be able to touch base with the respective customer support team. All hosting companies deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, as the fastest way to deal with an issue most often is to send a ticket. This model of communication renders the responses exchanged by both parties easy to follow and enables the customer support staff representatives to escalate the case if, for example, an admin needs to step in. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to have at least 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Constantly logging in and out of different accounts could sometimes be a nuisance, not to mention the fact that it takes quite a long time for the vast majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with numerous other hosting providers, the ticketing system that we’re using with our Linux shared web hosting is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember different login names and passwords, since you will be able to manage both your tickets and the hosting account itself in one single place. So, if you’ve got an enquiry or stumble upon an obstacle, you can get in touch with our client support staff instantly. Our ticketing system includes a clever search mechanism. This suggests that even in case you have sent a lot of tickets through the years, you will be able to find the one that you want in an instant. Moreover, you can read knowledge base hints on solving common issues.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, so you will not need some other platform to get in touch with our technical support team – you can do that on the spot in the event that you run into an obstacle. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as easy. With our intelligent search option, you can swiftly find any ticket that you’ve opened in the past. You can open a ticket at any given time whatsoever since our customer service technicians are on duty night and day and reply in less than 60 minutes, even though it seldom takes this much to receive help. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about having to use two or more platforms to solve a simple issue.