In case you have a site, a problem may always crop up and it does not necessarily have to be connected to the hosting service. For example, something may go wrong when you update an app or some important data could be modified or erased by mistake. No matter what the nature of the problem might be, you will have to get in touch with the respective client support staff and request them to recover a backup or to help you deal with the problem that you’re facing. How fast they’ll do this will predetermine the period of time that your sites will be inaccessible. For given websites like social networking websites or Internet shops, a recurrent outage often means lost clients and cash. This is why, it is pretty important to use the services of a web hosting company that provides not only a good client support service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting come bundled with a 1-hour response time guarantee, which means that regardless of what question or issue you may have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our client service team representatives are available 24x7, even on public holidays and weekends, so you will get swift help whenever you need it. We know how precious time can be, so by the time we respond to your e-mail or ticket, we’ll have explored the matter and, in case we haven’t discovered a solution, we will give you more info on what you need to do on your end – when the situation necessitates this. With our support service, you can be sure that there will be somebody to help you right away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a helpdesk ticket from your hosting Control Panel or write an email connected with your semi-dedicated server, you will have a response within only 1 hour. You can get in touch with us whenever you wish with regards to technical, billing or general matters and due to the fact that we’re working 24x7x365, you’ll always receive assistance right on time. Based on the specific question or issue, we will give you more information, resolve the problem if it’s been caused by something that’s within our reach or inform you what steps to take in case you have to modify a given setting for an Internet application that we don’t have access to. You can forget about waiting for a day for every answer. The fact is, in most cases we respond to emails and tickets within 20-25 minutes max.