Although this is not the mainfactor in order to recognize a dependable shared web hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person company and that you will be able to reach somebody whenever you're in need of assistance. The telephone support for website hosting services may range from common to expert, thus the problems which can be resolved through a phone call differ based on the supplier. Usually, these matters are simpler and feature billing or 1st level technical issues as more difficult matters often require a support ticket where both you and the administrators can track what is going on with a given issue. However, the option to phone call your service provider will save you lots of time and efforts for the numerous tiny problems which will eventually show up when you manage your website hosting account.

Phone Support in Shared Web Hosting

All our shared web hosting packages offer phone support 14 hours per day even on public holidays, therefore if you don't have an account yet, you will be able to call and learn more about our services or whether we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the telephone number that is nearer to you. In case you are an existing customer, we will help you promptly with all of the general and billing matters and with various tech matters to save you time and efforts - we are aware of the fact that sometimes it's easier to speak with a live person to get things done promptly. Certainly, some matters cannot be taken care of on the telephone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours a day as a part of the support services for each semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you'll need to open a ticket if you experience such a problem, but for all billing, general or minor technical issues you can always give us a call and we will assist you immediately in order to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you can find out whether you can host your internet sites on our leading-edge cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We have local numbers in the United States, the UK and Australia as well as a global number, so that you will be able to call the one that is closer to where you are.