Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Every single assistance request you send to us will be attended to within maximum sixty minutes. If your support ticket or e–mail calls for additional assistance from a server admin, we’ll forward it and leave a note to let you know that your case is being examined. If you order the Admin Services package, all of the tasks included there will be executed at a time that is suitable for you.

  • Top quality support service

  • A First–Class Help Desk Service

  • Our tech support staff will be online for you 24x7 if you need help while working with our Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. And if you need assistance tackling the daily admin tasks on your dedicated web hosting server, you can take a look at our Admin Services package, that includes data backup storage space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server is fitted out with our charge–free Control Panel, which offers a fully detailed knowledge base and a collection of how–to video tutorials. Whenever you need assistance working with the Control Panel, just press the Videos or Help buttons situated in the upper right corner.